Shipping / Returns Policy
BELT EXCHANGES:
If you need to exchange to a different size belt system, we are happy to exchange it for you for free. You have 30 days from delivery date to initiate an exchange. Original belt has to be in new condition and unused.
Please fill out this form to initiate an exchange:
SHIPPING
Orders are usually shipped within 3-5 business days. Please note shipping times do extend up to 5-7 business days or longer when sales or new products have been released. Sorry for the delay but because of the number of orders it tends to push things back. If you need your order in a hurry, please do not hesitate to email us or call us as well as make a note in your order. We will try our hardest to help and expedite the matter.
AWS Inc is not responsible for any items lost or stolen in transit. Unfortunately, once an item leaves our facility it is out of our control. If your package is lost or stolen please email us. We will try to help in the matter to the best of our ability.
RETURN TO SENDER PACKAGES:
An error in the shipping address without informing us prior to your order shipping, results in your package being sent back to our facility. When this occurs, we have to reship your package to the corrected address. Unfortunately, the customer is responsible for paying for postage to reship the order. As a small business owner, we appreciate your business greatly and thank you for choosing AWS Gear.
RETURNS:
AWS Inc. accepts returns on products within 30 days of purchase. Product returns cannot have been worn, used, or altered. The item(s) must be in new condition and returned in the manufacturer's original packaging. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We do not issue a refund for the original orders shipping cost, as the carrier has already rendered their services.
Please ship your order back to the address below and include a note of what you would like to return.
Returns can be mailed to:
AWS, Inc
5525 Murchison Rd.
Fayetteville, NC 28311
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used, then we may reject a refund. AWS Inc. is not responsible for any product return/exchange packages that are lost in transit.
Please allow up 2-4 business days for us to process your return, once processed you should receive your refunded amount back the next business day.
PROOF OF PURCHASE:
To complete your refund, we require an order number for confirmation. Please note that without the aforementioned proof of purchase, we cannot issue a return.
Our return policy is valid for a period of 30 calendar days from the date of the purchase. If the period of 30 days has lapsed since the purchase, we cannot, unfortunately, offer you a return.
SALE AND CLEARANCE ITEMS:
Only regular priced items may be returned, sale, certain discontinued, clearance items cannot be returned (this does not include belt systems when a sale has occurred, you may return a belt if you are not happy with the item). If you have any questions about which discontinued items may not be returned, please do not hesitate to email us. We are happy to answer any questions.
*Electrical items, optics, scopes, flashlights, compasses, watches, harnesses, ropes, ladders, retention lanyards and related equipment/products cannot be returned once they have been shipped. Once they are out of the control of AWS, Inc and any of its DBA operations we cannot attest to the condition or said use of the item(s) even if they appear to be new. Once they are shipped and received by the end user, no returns are allowed UNLESS we shipped an item by mistake. If so, the said item MUST still be in its original packaging/condition.
PLEASE READ PRIOR TO ORDERING:
WEBSITE CONTENTS: This is our legal statement letting you know that we are not perfect and mistakes are made. We try very hard not to make mistakes but we are human. We are not responsible for typographical, technical or descriptive errors of products and/or pictures herein. This applies to shipping as well, unfortunately mistakes happen. If you receive a wrong order by accident, please email us and we will fix the mistake.
PRODUCT DISPLAY: Please note that when a product photo has the item shown or displayed in the pouch such as a flashlight, magazine, knife, etc. That item is NOT included with the pouch. It is for display purposes only.
PRICE CHANGES: We try hard not to raise prices but sometimes we have no choice due to increases in raw materials. Prices are subject to change without notice.
PRODUCT UPGRADES: Many of the products we manufacture have upgrades over time. Any pictures shown are representative of the item but the actual part MAY VARY slightly or be a new and upgraded version. We reserve the right to ship a version of the product in stock at time of order.
PRODUCT RESPONSIBILITY: AWS, Inc is not responsible for any person sustaining any injuries when using tactical products and gear. Upon purchase, the end user assumes all risks and all liability when conducting any types of activities when using tactical products. It is the end users responsibility to determine the risk involved and what safety precautions are required. It is the end users responsibility to use the tactical gear products safely and correctly and to ensure that all the appropriate training from qualified instructors is obtained prior to using any item. AWS, Inc and any of its DBA operations is not responsible for any damages arising from the use of any item purchased. AWS, Inc or any of its DBA operations offers no warranties or any guarantees beyond those of any other manufacturers. AWS, Inc or any of its DBA operations are not in any way responsible for items that have been damaged or defective under other than normal wear and tear conditions.
END USER RESPONSIBILITY: All products, technical information, videos and any other means of information shown or described on this website are provided to the end user to assist in making purchasing decisions only. AWS, Inc and any of its DBA operations STRONGLY encourages any and all individuals to seek professional training, instructors and certifications in the proper use and operation of any items displayed on this website. It is the end users responsibility to ensure that all safety considerations are in place prior to using any items.