CANCELLATION POLICY
Cancellation of an order must be in writing
and received by AWS, Inc/AWSIN.com PRIOR to the order shipping
(E-mail is not considered “in writing”). A 20% restocking/cancellation fee
will be imposed on any refund or refused item(s).
SUBSTITUTE POLICY
We will never substitute
an item without your consent.
RESTRICTED ITEM POLICY
AWSIN.com restricts the sale of selected products
such as, but not limited to, badges, nameplates, insignia, emblems,
t-shirts or any other item that identifies the holder or wearer as a
member of any law enforcement, government or security agency. Submit
orders for such products on your department letterhead and with a copy of
your official identification or proper licenses. Your credentials are
subject to verification. When you place an order for products that are
subject to restrictions (batons, knives, body armor, spray, etc) you
warrant to us that you are authorized to make such purchases and that you
are in compliance with all local, state and federal laws concerning the
possession and use of such items.
AVAILABILITY OF ITEMS
Since we manufacture all of our products, all
items may not be readily available. Most popular items are normally kept
in stock at all times. We try
very hard to ship all In-stock merchandise within 48 hours. Out-of-stock
merchandise or custom made
items will either be handled in one of two ways in order to ensure the
fasted delivery:
1) We will notify you of the earliest date we
can manufacture the product and an estimated delivery date. If you approve, your order will be
scheduled for production and entered into our manufacturing line. Once the
order is entered you cannot cancel the order for any reason. As soon as
the item(s) are manufactured they will be shipped the next business day. We make
every effort to deliver such items to you as fast as possible.
2) We will order your item(s) from our vast
network of suppliers the same day we receive your order and it will generally
arrive at our location within 4-7 business days. Your item will be shipped
the same day it is received.
Due to our low prices and wide selection, you
must allow for the possibility of items being out of stock. It is
virtually impossible to keep every item in stock in every color. We may
experience some out-of-stock problems with high demand items. Some items
may be simply out of stock due to a high volume government purchase. In
this event we try to replace stock as quickly as possible. Please allow a
minimum of 14 business days for delivery on out-of-stock items.
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