CANCELLATION POLICY  

Cancellation of an order must be in writing and received by AWS, Inc/AWSIN.com PRIOR to the order shipping (E-mail is not considered “in writing”). A 20% restocking/cancellation fee will be imposed on any refund or refused item(s).   

SUBSTITUTE POLICY 

We will never substitute an item without your consent.   

RESTRICTED ITEM POLICY 

AWSIN.com restricts the sale of selected products such as, but not limited to, badges, nameplates, insignia, emblems, t-shirts or any other item that identifies the holder or wearer as a member of any law enforcement, government or security agency. Submit orders for such products on your department letterhead and with a copy of your official identification or proper licenses. Your credentials are subject to verification. When you place an order for products that are subject to restrictions (batons, knives, body armor, spray, etc) you warrant to us that you are authorized to make such purchases and that you are in compliance with all local, state and federal laws concerning the possession and use of such items.

AVAILABILITY OF ITEMS  

Since we manufacture all of our products, all items may not be readily available. Most popular items are normally kept in stock at all times.  We try very hard to ship all In-stock merchandise within 48 hours. Out-of-stock merchandise  or custom made items will either be handled in one of two ways in order to ensure the fasted delivery:  

1) We will notify you of the earliest date we can manufacture the product and an estimated delivery date.  If you approve, your order will be scheduled for production and entered into our manufacturing line. Once the order is entered you cannot cancel the order for any reason. As soon as the item(s) are manufactured they will be shipped  the next business day. We make every effort to deliver such items to you as fast as possible.  

2) We will order your item(s) from our vast network of suppliers the same day we receive  your order and it will generally arrive at our location within 4-7 business days. Your item will be shipped the same day it is received.   

Due to our low prices and wide selection, you must allow for the possibility of items being out of stock. It is virtually impossible to keep every item in stock in every color. We may experience some out-of-stock problems with high demand items. Some items may be simply out of stock due to a high volume government purchase. In this event we try to replace stock as quickly as possible. Please allow a minimum of 14 business days for delivery on out-of-stock items.