RETURN POLICY  

All sales are final on orders over $500.00 or custom orders.  

***NO RETURN/REFUND WILL BE ACCPTED OR AUTHORIZED AFTER 30 DAYS OF THE ORIGINAL SHIPPING DATE***   

All returns must be authorized in advance by AWS, Inc and be accompanied by a return authorization number (RTA). You must contact us before attempting to return an item and let us know what you wish done (exchange, refund, credit, etc). We will issue a Return Authorization Number (RTA) which must be written on the outside of the package. Packages returned without the RA# or without previous authorizations will be refused. All return packages must be pre-paid by the shipper or will be refused. All returns are subject to acceptance and, in some case, sales may be final or a 30% restocking/cancellation fee may be imposed.  

Original shipping charges are not refundable.  

                         CAUTION: THE RTA# MUST BE WRITTEN ON THE OUTSIDE OF THE PACKAGE

                                              IN A LEGIABLE  MANNER OR THE PACKAGE WILL BE REFUSED.  

Please return any items in their ORIGINAL packing materials in NEW condition along with a brief explanation for the return and we will certainly do what is necessary to correct the discrepancy.  There are absolutely no refunds, exchanges or cancellations of body armor, ballistic gear, shields, helmets, worn clothing/footwear, customized vests, or any other custom made item, ropes, ladders and life support items. These items cannot be resold and therefore non-refundable.   

Refunds will only be made in the same form as the original payment with 14 days of our receipt of the return. We will be responsible for all the shipping charges when we ship wrong or defective items. If the correct item is shipped, and the customer requests an exchange, the customer will be notified of additional shipping charges before the exchange is completed.   

You can return your purchases by the following these instructions:   

1). Contact us and explain why you want to return an item so we can issue a RTA.   

2). Write the reason for the return on your invoice and include it with your return. If you don’t have the invoice, write your full name and address as it was given when you placed the order. Be sure to WRITE the RTA on the outside of the package in bold numbers.   

3). Specify whether you want a return or exchange.   

4). For an exchange, please indicate which new product you want by providing the item number located below the photo on the item’s product information page. Include color and size choices, if applicable.   

5). Mail your package to:   

        AWS, Inc

        Attn: Returns Dept                                 CAUTION: DON’T FORGET TO BOLDLY PRINT RTA# ON BOX

        1405 Waterless Street

        Fayetteville, N.C.    28306   

We recommend you use a shipping method that is traceable so that your shipment will not be lost in transit.